Role summary
We are seeking a Service Delivery Manager to run the day-to-day governance of the Wi-Fi delivery team and serve as the weekly point of interlock with the Client’s touchpoints. You will make sure the team delivers to commitments, that resourcing and time are tracked accurately, and that people are developed and held to a high standard of performance. The role is the operational and commercial backbone of the engagement, keeping the Client, the Technical Manager, and the team aligned.
Key responsibilities
Day-to-day governance
Customer interlock
Timesheet and resource management
Performance review and people management
Continuous improvement
Required qualifications
Preferred qualifications
Key performance indicators
