IT Tech Support Specialist | Indianapolis, IN | Onsite

We are seeking an experienced IT Tech Support Specialist to provide end-user and deskside support in an enterprise environment, including R&D, laboratory, and manufacturing settings.

RESPONSIBILITIES

• Provide end-user and deskside technical support, including break/fix and IMAC services.
• Troubleshoot Windows 11, Microsoft Office, O365, and Microsoft Teams issues.
• Support PCs, laptops, printers, iDevices, telephony, and video conferencing systems.
• Manage incidents, service requests, assets, and changes using ServiceNow.
• Troubleshoot basic networking, wireless connectivity, cabling, and network equipment.
• Support server rooms and enterprise IT infrastructure.
• Maintain IT asset inventory and lifecycle management processes.
• Provide technical support in environments supporting 250+ users.
• Assist users in R&D, laboratory, and operational environments.

REQUIREMENTS

REQUIRED QUALIFICATIONS

• 5+ years of professional IT experience.
• Strong end-user / deskside support and break/fix troubleshooting skills.
• Hands-on experience with Windows 11, O365, Microsoft Teams, and end-user devices.
• Experience with ServiceNow incident, request, asset, and change management.
• Knowledge of networking, wireless technologies, connectivity, and video conferencing systems.
• Experience with IT asset and lifecycle management.
• Experience supporting 250+ user environments.
• R&D and laboratory environment experience.

PREFERRED QUALIFICATIONS

• ITIL / IT Service Management experience.
• Manufacturing or Operational Technology (OT) experience.
• Experience in regulated manufacturing and laboratory environments.
• Bachelor’s degree in IT, Networking, Computer Engineering, or a related field.