Job Title: IT Support Specialist Windows & Mac
New York City, NY
Pay: $28.00 per hour
Position Overview
We are seeking a customer-focused IT Support Specialist to support a growing workforce across multiple divisions. This role provides technical assistance for Windows laptops, Macs, and mobile devices, resolves service desk requests, and helps improve daily IT support operations.
Key Responsibilities
Provide remote and end-user technical support for Windows PCs, Macs, mobile devices, and business applications.
Troubleshoot hardware, software, operating system, and device-related issues.
Actively answer service desk calls, document issues, and resolve incoming support tickets.
Deliver responsive, professional customer service and communicate technical information clearly.
Collaborate with peers across platforms and participate in cross-training.
Support site operational readiness and identify opportunities to improve processes.
Partner with the site lead and provide backup support when delegated.
Escalate issues appropriately and keep leadership informed of support needs and challenges.
Identify technical skill gaps and pursue opportunities to strengthen knowledge.
Required Qualifications
High school diploma, GED, or equivalent certification.
At least 3 years of experience in remote administration and end-user support.
At least 3 years of experience supporting Windows 10 or earlier operating systems.
At least 3 years of experience using ticketing and reporting tools such as Zendesk, HPSM, or ServiceNow.
At least 1 year of experience supporting Google Workspace/G Suite applications.
At least 1 year of experience supporting macOS, including High Sierra.
Strong troubleshooting, customer service, and written and verbal communication skills.
Preferred Qualifications
Bachelor s degree in Business, Information Systems, Computer Science, or military experience.
Apple certification(s).
At least 1 year of experience in one or more of the following:
Active Directory administration and services integration.
Change, incident, and problem management processes.
VMware virtualization technologies, including Fusion or ESX.
macOS Server administration.
Platform management and integration using JAMF Casper Suite or SCCM.
Mac productivity applications, including Microsoft Office, Lync, or Skype.
Supporting Mac environments with 100 or more end users.
Image deployment, software and system testing, encryption, and security tools such as McAfee across Windows and macOS.
