Inside Sales Account Manager

ESET is seeking an Inside Sales Account Manager to manage and grow a portfolio of MSP-focused accounts. The role builds channel partnerships, develops revenue opportunities, supports partner sales execution, and collaborates across teams to help customers and partners succeed in cybersecurity.

Responsibilities:

• Develop and execute a channel strategy focused on growing the MSP business, including recruiting, enabling, and scaling strategic MSP partnerships to drive revenue and market expansion
• Build strong relationships with MSP partners and their sales organizations, creating joint go-to-market strategies, pipeline development plans, and programs that increase partner-sourced and partner-influenced business
• Own MSP partner performance and growth, including forecasting, business planning, enablement, and ongoing optimization of channel programs and incentives
• Conduct regular business reviews with customers and partners to identify expansion opportunities, strengthen relationships, and drive long-term account growth
• Collaborate cross-functionally with Sales, Marketing, Product, and Operations to deliver compelling solutions and resources that help MSP partners win and retain customers
• Enable partners with the knowledge, tools, and resources needed to effectively support shared customer accounts and position ESET solutions
• Maintain a strong understanding of ESET's product portfolio, cybersecurity trends, and competitive landscape to effectively articulate value and overcome competitive challenges
• Maintain accurate customer, partner, opportunity, and forecasting data within the CRM system
• Support partners with deal registration, quoting, and order management to facilitate successful sales execution
• Achieve monthly, quarterly, and annual revenue, retention, and KPI targets
• Perform other duties as assigned

Requirements:

• Equivalent combination of education and relevant sales experience will be considered
• 2-4 years of experience in account management, channel sales, or business development within the cybersecurity, software, or technology industry
• Proven success managing and growing existing customer accounts while working through channel partners, distributors, and resellers
• Demonstrated ability to build trusted customer relationships, identify expansion opportunities, and consistently exceed revenue targets
• Experience developing account plans, managing complex sales cycles, and accurately forecasting revenue
• Strong understanding of indirect sales models and the ability to influence and collaborate with partners to achieve customer success
• Experience working cross-functionally with Sales, Sales Engineering, Marketing, Customer Success, and Distribution teams
• Bachelor's degree in Business, Marketing, Sales, Information Technology, or a related field preferred