Account Manager - Mid-Market

ElevenLabs is an AI research and product company. The Account Manager owns customer success and commercial outcomes across a portfolio of mid-market accounts, helping customers realize value, expand their use of ElevenLabs products, and renew.

Responsibilities:

• You will own the full commercial relationship and customer’s success across a book of 50 to 100 mid-market accounts - the builders, founders, and product teams at companies between 250 and 2,000 employees who are defining what AI-native experiences look, feel, and sound like
• Your job is to make sure every one of them is getting real value, expanding into new products, and renewing with conviction
• You won't succeed by managing accounts one at a time - you'll build the systems, playbooks, and motions that let you drive meaningful outcomes across a diverse book while going deep with the accounts that have the most room to grow
• On the ground, you'll be in the product with customers - advising on agent design, voice customization, conversation flows, integrations, and using data and logs to spot friction before customers do
• You're the person who connects what's working technically to what's growing commercially and partnering closely with high growth accounts to help them achieve value
• Success of the customer and commercial ownership go hand in hand and are at the core of this role
• You own NRR across your managed book of business, you drive cross-sell into ElevenLabs' expanding product suite, and you lead renewals end to end
• The best AMs at ElevenLabs don't just retain customers, they grow with them

Requirements:

• 3 to 5 years of Account Management or Customer Success experience in B2B SaaS, Developer Tools, or AI/ML products - you know what great looks like and you've delivered it in a complex, fast-moving environment
• A proven track record of owning revenue outcomes end to end - quota, renewals, and expansion - without defaulting to a handoff to a sales team
• You approach your book with commercial intent: you segment by expansion potential, keep active expansion conversations going, and build business cases that land with economic buyers
• You can hold a technical conversation with a developer or engineering team and earn their trust - familiarity with AI concepts, API integrations, and SDKs is a must
• You use product data to stay ahead of your accounts - spotting health signals, identifying expansion opportunities, and getting in front of risk before it becomes churn
• You know how to read a room - whether you're with a founder, a technical lead, or a procurement team, you show up with the right message and leave with the relationship stronger
• Experience in the voice AI, audio AI, or conversational AI space
• Experience selling or expanding into multiple products within a platform