International Product Development Manager, Professional Education

The American Heart Association is hiring an International Product Development Manager in its Healthcare Business Solutions department. The role leads the development, localization, translation, review, and rollout of international CPR, first aid, and other healthcare learning content and products.

Responsibilities:

• Collaborates with a cross-functional core product team on the content development for assigned products. Represents international interests during domestic product development by advising on how to produce more globalized content and planning alternative international content. Responsible for a smooth handover of materials for localization and translation
• Leads cross-functional project teams in the development, localization, and translation of learning programs, products, and other healthcare content. Ensures project team’s adherence to a general product development process used across the department and develops sub-processes for project-specific tasks as needed
• Develops an understanding of the product, intended audience, content organization, and modes of delivery for assigned products. Leads adherence to product-, language-, and content-specific style guides for internal and external use
• Facilitates the determination and implementation of changes, and reviews content to confirm accurate implementation of edits or changes to ensure that translated materials meet the Association standards for accuracy before publication
• Partners with a project manager to develop project scope and timelines. Leads the development project and ensures all internal and external team members meet the deadlines outlined in project plans
• Proactively coordinates and collaborates with the Association Science & Health Advisor, the designated scientific authority (in-country subject matter expert), and the core product team to achieve scientific approval and signoff of major localization recommendations. Review and triage localization recommendations from the field
• Trains, motivates, and engages volunteers and subject matter experts, and applies volunteer expertise across projects
• Works well in a team environment and proactively contributes to departmental goals of improving processes and product specifications for rapid content updates

Requirements:

• Bachelor's Degree or equivalent work experience
• Minimum of Three (3) years of experience
• Validated skills and direct participation in the localization, translation, review, and editing of scientific, technical, Life Science, or multimedia content for multi-language/multi-cultural markets
• Experience working with subject matter experts and managing and participating in a formal review process
• Experience leading program/product development projects
• Validated ability to deliver on schedule and within budget
• High level of detail orientation, without losing sight of the broader vision
• Ability to make a timely decision while considering multiple factors and opinions
• Five (5) years of experience
• Two (2) years of experience in healthcare training, emergency cardiovascular care, or related programs
• Editing or publishing experience
• Foreign-language facility or fluency, preferably in Japanese or Arabic
• Experience leading product development projects in multiple languages
• Localization project management experience
• Experience working with subject matter experts, stakeholders, or vendors outside of the U.S
• Experience developing eLearning and other digital products that meet accessibility requirements