Business Analyst - Junior

HumanTouch is seeking a Junior Business Analyst to support discovery and requirements development for government customers. The role investigates operational challenges, analyzes business processes, and documents stakeholder input as findings and requirements with guidance from a senior analyst.

Responsibilities:

• Help develop interview questions and workshop materials, and adapt discovery templates with guidance from the senior analyst
• Participate in stakeholder discussions, asking follow-up questions to clarify processes, investigate inconsistencies, and uncover missing information. Organize findings, constraints, workarounds, and questions requiring follow-up
• Develop and update process maps showing activities, decision points, handoffs, responsibilities, and dependencies
• Research relevant policies, procedures, existing documentation, and other available sources. Analyze findings to identify themes, gaps, and potential causes of operational problems
• Draft findings, improvement opportunities, and business and system requirements for senior review, distinguishing supporting evidence from assumptions and open questions
• Check requirements for clarity, consistency, completeness, and alignment with source findings. Support stakeholder reviews to confirm that process maps and requirements reflect the business need, incorporating feedback and tracking open questions
• Use approved AI tools to improve the efficiency of assigned research, analysis, and documentation. Check AI-assisted outputs against source materials, correct inaccuracies, and raise uncertain findings for senior review while following applicable data-handling requirements

Requirements:

• Two or more years of relevant experience in business analysis, process improvement, or operational work involving analysis and documentation
• Experience organizing information from discussions, documents, or other sources into clear written findings
• Ability to document workflows and recognize unclear steps, missing information, or conflicting accounts
• Research and problem-solving skills, including distinguishing documented facts from assumptions and drawing conclusions supported by evidence
• Clear written and verbal communication skills and the ability to work effectively with customers and team members
• Ability to complete assigned work, incorporate feedback, and raise questions when clarification or guidance is needed
• Practical experience using AI tools to support analysis and documentation, with the ability to evaluate outputs, recognize unsupported claims, and perform the underlying analysis with senior guidance
• Candidates without a degree are encouraged to apply if their professional experience demonstrates the required analytical, research, and communication skills and they meet the work experience requirements
• Experience supporting Government customers or working with policy-driven operational processes
• Familiarity with stakeholder interviews, requirements gathering, process-improvement activities, and process-mapping or collaborative documentation tools
• A bachelor's degree in business, information systems, public administration, or a related field is preferred, not required