Business Analyst Applied AI & Automation

COE Distributing is seeking a Business Analyst – Applied AI & Automation to drive the adoption of artificial intelligence and automation across the organization. The role partners with departments to identify opportunities, build low-code/no-code and AI-enabled solutions, coordinate projects and testing, support implementations, and promote practical technology adoption.

Responsibilities:

• Partner with departments across the organization to understand and advance their AI and automation goals, identify opportunities, and translate business needs into practical technology solutions
• Evaluate and prioritize AI and automation opportunities based on business value, potential time savings, process improvement, user impact, and implementation effort
• Design, build, and implement low-code/no-code automation and AI-enabled solutions using tools such as Microsoft Power Automate, Power Apps, Copilot Studio, Azure AI Foundry, Azure AI Services, and similar technologies
• Leverage existing AI models and services within business workflows to automate tasks, improve processes, and enhance employee productivity
• Rapidly prototype solutions, gather feedback from users, and refine solutions based on real-world use and business needs
• Work closely with COE's Software Developer and Application Integration Engineer on larger technology initiatives by gathering requirements, defining desired outcomes, and coordinating between business users and technical resources
• Coordinate testing and user acceptance for new applications, integrations, and enhancements to ensure solutions meet business requirements before implementation
• Support solutions after go-live by gathering user feedback, validating and managing reported issues, coordinating defects and enhancements with the appropriate technical resources, and confirming successful resolution
• Own and support low-code/no-code solutions developed within the role, including troubleshooting, maintenance, user support, and continuous improvement
• Coordinate projects from initial idea through implementation, keeping stakeholders aligned and helping ensure initiatives continue moving toward completion
• Create concise, practical documentation such as requirements, business rules, SOPs, wiki articles, and end-user instructions
• Champion the adoption of AI and automation throughout COE by demonstrating new capabilities, sharing successful solutions, and helping employees understand practical ways these technologies can improve their work

Requirements:

• Bachelor's degree in Business, Information Technology, Information Systems, or a related field, or equivalent professional experience
• 2+ years of relevant professional experience in business analysis, process improvement, business systems, automation, low-code/no-code development, or a related area
• Hands-on experience building automation, low-code/no-code, or AI-enabled business solutions using Microsoft Power Platform, Copilot Studio, Azure AI services, or similar technologies
• Strong communication and interpersonal skills, with the ability to work directly with employees and leaders across different business functions
• Ability to understand business processes, identify opportunities for improvement, and translate business needs into practical technology solutions
• Ability to understand and work with business data to support solution design and decision-making
• Strong problem-solving skills with the ability to evaluate potential solutions based on business value, effort, and impact
• Demonstrated ability to take ownership of initiatives and independently move projects from idea through implementation and adoption
• Strong organizational skills with the ability to coordinate multiple initiatives, stakeholders, priorities, and follow-up activities
• Experience with Microsoft Power Automate, Power Apps, Copilot Studio, Azure AI Foundry, Azure AI Services, or related Microsoft technologies
• Experience working directly with business users to implement process improvements, automation, or technology solutions
• Experience coordinating testing and user acceptance for software, automation, or business systems projects
• Familiarity with APIs, system integrations, and data concepts sufficient to collaborate effectively with software developers and integration engineers
• Experience creating user documentation, SOPs, training materials, or other business process documentation