Senior Program Analyst (Remote)

GovCIO is hiring a Senior Program Analyst to support enterprise observability and logging services programs for critical federal operations. The role coordinates Agile delivery, change and requirements management, documentation, reporting, and program governance for sustainment and modernization efforts.

Responsibilities:

• Design and configure a SharePoint site for use by various stakeholders
• Coordinate training for stakeholders to use Elastic
• Coordinate Agile sprint activities, daily standups, planning sessions, retrospectives, and backlog management activities
• Support development, review, refinement, and tracking of user stories, requirements, and work items
• Monitor and track program activities to ensure alignment with schedules, priorities, and customer requirements
• Support change management processes, including coordination, documentation, and tracking of infrastructure and application changes
• Collaborate with engineering teams to ensure completion of operational deliverables, documentation, and process requirements
• Develop, maintain, and update SOPs, process documentation, implementation guides, and other program artifacts
• Support operational reporting, metrics collection, dashboards, and program status reporting
• Assist with ServiceNow workflow management, process coordination, and operational support activities
• Support onboarding and offboarding activities for program personnel
• Coordinate training, knowledge management, stakeholder communications, and user engagement activities
• Maintain program records and artifacts within Jira, ServiceNow, SharePoint, and other collaboration platforms
• Support sustainment and modernization initiatives involving enterprise logging, monitoring, and observability services
• Provide backup support for Scrum Master, Product Owner, and other program management functions as required
• Collaborate with government stakeholders, program leadership, and technical teams to ensure successful program execution

Requirements:

• Bachelor's with 2-5 years (or commensurate experience)
• SharePoint configuration and design
• Must have the ability to understand enterprise logging and cloud systems
• Needs to be able to proactively identify gaps in training and provide feedback to the training team
• Excellent skills working with customers and stakeholders
• Experience supporting Agile teams, sprint planning, backlog management, and work tracking activities
• Experience using Jira, ServiceNow, or similar project and workflow management tools
• Experience supporting change management and operational process improvement activities
• Experience developing and maintaining SOPs, process documentation, reports, and program artifacts
• Strong organizational, communication, and stakeholder coordination skills
• Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, and Teams
• Ability to obtain and maintain a Suitability/Public Trust clearance
• Certified Scrum Master (CSM), PMP, PMI-ACP, or similar certification
• Extensive ServiceNow administration or operational experience
• Experience supporting federal government programs
• Experience supporting IT operations, cybersecurity, infrastructure, or observability programs
• Familiarity with ITIL processes and service management practices
• Experience supporting training, knowledge management, and stakeholder engagement initiatives