Customer Success Manager

Sensi.AI is hiring a Customer Success Manager to serve as the primary post-sale contact for customers. The role leads customer relationships, renewals, growth, onboarding, and adoption while partnering with internal teams to help customers achieve their desired outcomes.

Responsibilities:

• Own the customer and lead all business efforts for your assigned portfolio of accounts post-sale
• Take the ultimate responsibility for the renewal and growth of your customers
• Serve as the subject matter expert and trusted advisor to your customer providing them with guidance on Sensi’s best practices and their overall care operation
• Identify and cultivate adoption and growth opportunities
• Lead virtual and in-person executive business reviews with your customers
• Manage onboarding of customers in tandem with our clinical enablement and implementation teams
• Develop a level of trust and integrity with your clients that evolves new customers into champions and referenceable advocates for Sensi
• Advocate for your customers internally by partnering with engineering, product, support to drive the Sensi roadmap on their behalf

Requirements:

• 3+ years of customer facing experience in customer success and account management roles
• Bachelor's degree required
• You thrive on being the owner of your accounts and will have confidence in being measured and compensated on key metrics such as renewals, upsell, and adoption
• A great relationship builder who carries a strong sense of empathy and urgency around all customer matters
• Ability to turn data and anecdotes into a story of value and take the next steps in creating and presenting these stories to executive level stakeholders
• Technical aptitude and desire to become an expert in the Sensi product and homecare industry as a whole
• The successful candidate must have excellent interpersonal skills and be a strong communicator with the ability to work well under pressure
• Prior experience in a clinical, health or home care environment is highly desirable