Sr Customer Success Manager

ServiceNow is seeking a Senior Technical Customer Success Manager to help customers achieve strategic objectives and realize value from the Armis platform. The role leads customer adoption and implementation, provides technical guidance and configuration, identifies security and growth opportunities, and coordinates with customer stakeholders and internal teams.

Responsibilities:

• Lead adoption and implementation plans for platinum-level customers, ensuring value realization from the Armis platform
• Understand customer use cases and provide recommendations to improve security posture and platform utilization
• Build and maintain trusted relationships with technical stakeholders and decision-makers
• Act as the customer advocate within Armis, coordinating across teams to meet customer objectives
• Ensure deployment and configuration align with key business use cases and are delivered on schedule
• Stay current on third-party integrations and how they interact with Armis within customer environments
• Serve as a subject matter expert in your area of technical proficiency
• Partner with Product, Engineering, Support, and Sales teams to drive account success

Requirements:

• Bachelor's degree in Computer Science, Information Systems, or related field, or relevant certifications (CISSP, Security+, CEH)
• 7+ years experience in a Customer Success Manager, Technical Account Manager, or related customer-facing technical role
• 6+ years experience in network engineering, architecture, support, or design
• 6+ years experience in service delivery or technical account management in post- and/or pre-sales environments
• Strong communication and presentation skills across technical and executive audiences
• 3+ years experience in IT, security, healthcare tech, or similar environments
• Familiarity with network protocols across OT/ICS, biomedical, or traditional IT infrastructures
• Knowledge of healthcare/ICT devices, manufacturers, or applications
• Experience securing IT, IoT, or healthcare systems
• Familiarity with scripting languages (Python preferred)