Business Analysis Manager

PNC is hiring a Business Analysis Manager within its Treasury Management Operations Administration organization. The role leads teams collecting and interpreting business and IT requirements, improving processes, and overseeing workflow analytics and reporting. It also supports business cases, stakeholder priorities, risk assessment, and operational metrics.

Responsibilities:

• Manages a team (or multiple teams) that conduct research and discovery, and collect and interpret business and/or IT requirements, and participates in the development and review of processes and procedures, workflow analytics, and reporting
• Leads business analysts in the collation and articulation of business requirements; ensures strategic alignment between applicable functions. May lead in the collation of complex IT requirements
• Communicates with key stakeholders on the establishment of expectations and priorities, to support business processes
• Consults on business cases, referring to scope, objectives, budget, schedule and risk assessment, while considering how these aspects integrate with other business and IT operations
• Establishes metrics and processes to ensure that all requirements are fully met
• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework
• Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking
• Live the Values - Role models our values with transparency and courage
• Enable Change - Takes action to drive change and innovation that will transform our business
• Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making
• Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customer

Requirements:

• Analytical Thinking
• Business Case Justification
• Business Process Design
• Problem Solving
• Project Management
• Requirements Analysis
• Service Request Management Process
• Roles at this level typically require a university / college degree, with 5+ years of industry-relevant experience
• At least 3 years of prior management experience is typically required
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered
• Bachelors
• Business Needs
• Business Processes
• Data Analytics
• Decision Making
• Management Reporting
• Prioritization
• Waterfall Model
• experience with AI technologies
• a proven track record of successfully implementing automated solutions into operations workflows