Customer Service Specialist II-2

Republic Services is hiring a Customer Service Specialist II to provide prompt, professional support to residential and commercial customers. The role responds to service calls, inquiries, requests and complaints, resolves service issues, and records service information for billing, scheduling and tracking.

Responsibilities:

• Respond in a timely and accurate manner to routine customer service calls ensuring that residential and commercial service issues and concerns are treated in a respectful and professional manner
• Effectively respond to routine issues regarding general residential and commercial service matters, which may involve outbound calls and other communications to resolve simple to moderately complex issues including contractual obligations, billing questions, service cancellations, price increases and equipment issues
• Return all internal and external calls, emails and faxes in a timely manner to ensure that customers’ concerns are understood, addressed and resolved in an efficient and complete manner as possible
• Receive and review individual performance metric reports and action plan with manager to understand individual performance. Enter service data into computer for billing and scheduling purposes
• Log information about customer service interactions into systems; update in a timely and accurate manner to ensure that associates are able to track service inquiries and resolution
• Perform other job-related duties as required

Requirements:

• High School diploma or GED
• Six months of prior customer service experience in a high volume call center environment