Customer Service Representative - Missouri

First Bank is hiring a Customer Service Representative to provide an excellent client experience by addressing financial and service inquiries through its phone channel. The role handles Tier 1 support, resolves informational requests, and refers clients to specialized representatives when needed.

Responsibilities:

• Serve as the first point of contact for Tier 1 support issues and service requests for our clients and make sound decisions quickly
• Be a friendly voice/representative of First Bank, analyzing client requests, setting appropriate expectations and forwarding them to specialized Service Representative experts (Tier-2 and above) if needed
• Be resourceful in searching for answers through documentation, knowledge base, communities and provide informational request resolutions
• Contributing to the accomplishment of individual, team and First Bank performance goals
• Learn internal systems, processes and master quality service standards
• Make connections with First Bank team members with whom you will be interacting most frequently

Requirements:

• High school diploma or general education degree (GED)
• A minimum of 1 year client service experience and/or training; or equivalent combination of education and experience
• Intermediate to advanced comprehensive knowledge and experience with Microsoft Office and business-related software
• Previous contact call center experience
• Bilingual a plus (Spanish)