Bilingual Customer Service Representative

Paynada is a payment technology company supporting businesses with payment acceptance solutions. The Bilingual Customer Service Representative supports English- and Spanish-speaking merchants and sales agents by troubleshooting requests, setting up and maintaining payment equipment, and coordinating smooth merchant activation.

Responsibilities:

• Answer high volume of inbound support calls and requests in English and Spanish
• Make outbound calls to follow up with merchants and resolve their open requests
• Deploy, install, and reprogram payment equipment for new and existing merchants
• Review merchant files in our CRM to confirm accurate setup and installation
• Create POS/VAR Sheets
• Support merchants and sales agents with general questions and troubleshooting
• Work with internal departments and vendors so every merchant activates smoothly and stays supported
• Take on other duties as assigned

Requirements:

• Fluency in English and Spanish, spoken and written
• 2+ years of experience in a technical or customer support role
• 1+ years of experience in the merchant services industry
• Excellent customer service skills, including staying calm and helpful with escalated calls
• Strong organization, attention to detail and time management
• Strong analytical and problem-solving skills
• Proficient with Microsoft Office Suite
• Hands-on experience with point-of-sale (POS) systems
• An associate's degree or equivalent technical training