Sr Staff Outbound Product Manager - AI Assistant

ServiceNow is hiring a Sr. Staff Outbound Product Manager for the Moveworks AI Assistant portfolio. The role drives market success, adoption, and growth by shaping product messaging, supporting repeatable deployments, enabling field and partner teams, and translating customer feedback into product priorities.

Responsibilities:

• Develop deep customer and market understanding: segment needs, competitive landscape, and the real-world constraints of deploying integrations in large enterprises (security, governance, admin workflows, change management)
• Help with defining and testing “GA readiness” for integrations: packaging, documentation, deployment guides, support escalation paths, and operational playbooks
• Lead adoption efforts for new capabilities and major integrations, including announcements, release notes, demo assets, and internal enablement
• Lead early access programs to gather feedback and validate new product capabilities
• Serve as a primary advocate for the Voice of the Customer (VoC) within product, engineering, and leadership teams
• Enable Sales/SE/CS/Support with talk tracks, discovery questions, ROI narratives, competitive objections, implementation checklists, and troubleshooting guides
• Define and drive adoption and success metrics for the Assistant
• Bring field insights into product planning: translate voice-of-customer and deployment learnings into prioritized requirements and crisp acceptance criteria for inbound PMs
• Manage community engagement and create content that drives interest and success

Requirements:

• 10+  years in Product Management, Product Marketing, Solutions, Partner Success, or a hybrid PM/PMM role—ideally with enterprise SaaS and platform/integration products
• Demonstrated experience shipping and scaling integrations/connectors, platform ecosystems, or developer/admin-facing features
• Strong understanding of enterprise deployment realities: SSO/OAuth/SAML, permissions and ACLs, data governance, security reviews, compliance, and admin UX
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• Ability to craft crisp narratives and practical enablement: you can write the pitch, build the deck, and equip teams to win
• Comfort working cross-functionally with Sales, SE, CS, Support, Marketing, Partnerships, and Security/Legal
• Analytical approach to adoption: you define metrics, instrument success, and make data-informed recommendations
• Excellent written and verbal communication; ability to simplify complexity without losing technical truth
• Strong sense of accountability, with the ability to influence, lead, and execute effectively
• Action-oriented mindset and motivation to deliver impactful outcomes