Product Operations Manager

Trybe is hiring a Product Operations Manager to support product launches, documentation, customer education, and ongoing product improvements. The role works with Product, Engineering, Customer Experience, and Marketing to test and communicate features, improve customer adoption, and turn feedback into actionable product improvements.

Responsibilities:

• Test new features before launch, identifying bugs, usability issues, and opportunities to improve the customer experience
• Coordinate product launches, ensuring documentation, internal training, support resources, and customer communications are ready
• Create, review, and maintain accurate product documentation, help center articles, and internal knowledge bases
• Collaborate with Marketing to develop accurate product announcements, feature demonstrations, and educational content
• Improve AI-powered customer support by reviewing responses, updating knowledge sources, and identifying opportunities for automation
• Monitor customer feedback, support conversations, product analytics, and bug reports to identify recurring issues and emerging trends
• Work closely with Product and Engineering to prioritize improvements and resolve product-related customer issues
• Develop scalable processes and workflows that improve product launch readiness, communication, and customer adoption
• Track product feedback and operational performance to help inform product decisions

Requirements:

• 2–5 years of experience in Product Operations, Product Management, Technical Customer Success, Product Enablement, or a related role at a SaaS or technology company
• Strong technical aptitude and the ability to understand, test, and troubleshoot software products and integrations
• Experience supporting product launches, feature testing, documentation, or customer enablement
• Comfortable working with AI tools to analyze information, improve workflows, and automate repetitive tasks
• Strong analytical and problem-solving skills, with the ability to distinguish product issues from documentation or support gaps
• Excellent written communication skills and the ability to explain technical concepts clearly
• Highly organized, detail-oriented, and comfortable managing multiple priorities in a fast-paced startup environment
• Experience collaborating across Product, Engineering, Support, and Marketing teams
• Familiarity with Shopify, Meta, TikTok, APIs, or product analytics tools is a plus