Associate Product Operations Manager

Instacart is hiring an Associate Product Operations Manager to own product operations workstreams across rotating Consumer, Shopper, and Enterprise pods. The role manages PCR intake and triage, produces Product Enablement Packages, drives launch readiness, and shares customer and cross-domain insights with product teams.

Responsibilities:

• Own PCR intake end-to-end: validate problem statements, assess routing, and make sure everything is clean before it hits a vertical pod
• Handle Tier 2 triage, the judgment calls that go beyond what the automated system can resolve on its own
• Write and maintain PEPs, using AI-assisted drafts as your starting point and owning the quality, accuracy, and stakeholder fit of the final version
• Drive launch readiness in your assigned area, coordinating with stakeholders so the people who depend on launches aren't caught off guard
• Pull together customer signal and quality data into structured summaries that feed the Horizontal's intelligence work
• Run PRDs through the PRD enabler and deliver results to POMs and Product with clear framing, not just raw output
• Surface at least one cross-domain insight to the Horizontal per deployment — you're in a unique position to see patterns across pods, and that's part of the job
• Use AI as a real part of your workflow: for triage, drafting, research, onboarding — and always edit before you share
• Build the kind of cross-domain product sense across your rotations that's the foundation for cluster ownership at L5

Requirements:

• Bachelor's degree or equivalent practical experience
• 4+ years in product operations, project management, business analytics, or related field, preferably in a technology or product-driven environment
• Hands-on experience with Jira or a similar project management tool
• Strong analytical skills, with hands-on experience in SQL and proficiency with Excel and/or Google Sheets
• Demonstrated use of AI-driven or automation tools to streamline operations
• Proven ability to collaborate across functions, communicate effectively, and advocate for customers
• Experience in go-to-market planning or product launch operations
• Prior success in a tech, SaaS, consumer product, or marketplace company
• Familiarity with BI and data visualization platforms (e.g., Mode, Looker, Tableau)
• Experience establishing customer feedback mechanisms to drive process or product improvements
• Demonstrated initiative and ownership for cross-team process improvements or automations