Customer Service Representative (Remote After 3 Months of Training) (54301)

Performance Home Medical is hiring a Customer Service Representative for its call center. The role supports patients, referral sources, and insurance companies by handling calls, processing supply orders, providing product information, and coordinating with other departments.

Responsibilities:

• Answering incoming calls from Sleep, Providers and Scheduling queue in an efficient and courteous manner
• Maintain a current knowledge of products offered by PHM
• Proactively offers and educates callers on resupply and private pay items sold by PHM
• Generate new supply orders and process them according to procedure, ensuring timely and accurate resupply for patients
• Collaborate with other PHM employees/departments to provide exceptional support to patients
• Meet key performance metrics, including calls handled, average handled time and productivity
• Other tasks that may be assigned by direct supervisor or manager, as needed

Requirements:

• Technologically proficient with strong computer skills
• Compassionate and empathetic with a commitment to providing the highest level of patient/customer care
• Responsible and reliable
• Quick learner
• Team player that will contribute to a professional and fun working environment
• Skilled in the art of de-escalation when problems arise
• Troubleshooting patient issues with equipment, in person and over the phone
• Operate phone systems in a professional manner
• Excellent communication skills, both verbal and written
• Problem solver with a demonstrated track record of high performance
• Positive attitude and a willingness to assist the team as needed
• Highly organized and detail oriented
• Procuring and completing any necessary documentation required
• Ability to type minimum of 30 words per min
• Prior knowledge/hands-on experience with PAP equipment - Preferred