Customer Service Representative - Client Services

Primerica is a recognized workplace that values its employees and encourages professional growth. They are seeking Customer Service Representatives to provide exemplary service to term life policyholders and agents, addressing inquiries and assisting with various policy-related questions.

Responsibilities:

• The Customer Service Representative 1 works in one of these departments delivering exemplary customer service to Primerica term life policyholders and agents
• The CSR addresses verbal and written inquiries pertaining to term life insurance policies
• They assist clients with questions regarding billing, policy coverage, underwriting, or contract changes
• In addition, the CSR will identify concerns, asks appropriate questions, respond to inquiries in a concise and courteous manner while documenting all research findings thoroughly
• This role will perform corrections identified during the call and forwards corrections to the appropriate party for further processing or approval when necessary
• Recognizes priority situations and understands when to notify appropriate parties

Requirements:

• Minimum high school diploma or GED
• Excellent PC skills
• Intermediate skills in Microsoft Word
• Excellent verbal and written communication skills
• Excellent customer service skills
• Attention to detail
• Ability to maintain knowledge of company's products and procedures
• Ability to communicate professionally with irate customers
• 1 year of call center customer service experience preferred but not required
• Previous insurance or financial services experience is a plus