Field Service Engineer

Park Place Technologies hires a Field Service Engineer to provide onsite and remote diagnostics, maintenance, and repair for customer data center hardware within an assigned territory. The role also supports customer service needs, manages parts and inventory, and completes service-related administrative tasks.

Responsibilities:

• Ensure timely, professional and effective response to customer service needs to maintain a high level of customer satisfaction
• Provide effective problem analysis and identification remotely before arrival at customer site; determine needed parts and documentation to minimize down time and multiple trips
• Perform service in a cost-effective manner, displaying professional attitude and courtesy while on site
• Maintain effective communication with customer and our customer support center during repair process and any projected delay
• Analyze software and hardware error logs, utilizing diagnostic and troubleshooting techniques and operating system analysis to ensure timely and effective repair
• Analyze, diagnose, troubleshoot and repair data center hardware (including mid- to high-end servers and storage devices) as well as storage area network and systems configuration and compatibility problems
• Utilize multiple tools for remote system connection to perform remote diagnosis, repair or configuration changes
• Follow customer specific repair procedures; assess current and future customer needs based on usage of the system
• Determine needed parts and quantities based on contracts in service area
• Return bad or excess parts in a timely manner
• Manage accurate inventory count (daily and as required) and perform bi-yearly physical count inventory
• Accurately complete and timely return audit forms, email replies, timesheets and expense reports
• Attend and participate in regularly scheduled team meetings
• Account for all activities correctly using Field Point time reporting utility

Requirements:

• Experience working with OEM data center hardware with ability to grasp new products/concepts
• Successful prior field experience
• Strong troubleshooting skills
• Must possess a valid driver's license and an appropriate driving record based on the position travel requirements
• High School Degree required
• CompTia A+ and Server + preferred
• Certification and other OEM computer hardware certifications from major vendors such as Dell, IBM, HP, etc. are helpful
• Bachelor's degree in related field (i.e. Computer Science, Engineering) or equivalent experience preferred