Job Title
Managed Services / Bus Apps Operations Lead – DWH (Remote)
Location
Remote
Duration
6 Months
Interview Type
Virtual
Description
The Managed Services / Bus Apps Operations Lead is responsible for leading end-to-end delivery, strategy, and optimization of various Business Applications across Commercial, Quality, R&D, and Corporate domains within the life sciences industry. This role combines technical architecture expertise, client engagement leadership, and managed services delivery to support emerging biopharma and mid-sized pharmaceutical organizations.
Key Responsibilities
1. Veeva Vault Strategy & Architecture
Lead the design, configuration, and optimization of Veeva Vault applications including:
PromoMats, MedComms, CRM
QualityDocs, QMS, Training
CTMS, eTMF, RIM
Define scalable architecture and implementation strategies to improve deployment timelines and operational efficiency
Drive innovation initiatives (e.g., accelerators, AI-enabled use cases) to enhance platform value
2. Corporate/Enabling Functions Domain Expertise
Provide expertise for core Corporate platforms to support Enabling business functions, such as:
Legal
Finance
Training
3. Client Engagement & Delivery Leadership
Manage a portfolio of life sciences clients across therapeutic areas such as oncology, neuroscience, and rare diseases
Serve as a trusted advisor to business stakeholders, translating regulatory and commercial requirements into technical solutions
Lead cross-functional delivery teams (onshore/offshore) and ensure high-quality project execution
3. Managed Services & Operations
Oversee managed services delivery including ticketing workflows, SLAs, and support models
Optimize internal processes using tools such as Jira to improve service efficiency and governance
Ensure ongoing system performance, user adoption, and continuous improvement
4. Business Development & SOW Management
Partner with leadership to:
Scope new opportunities
Estimate project budgets and timelines
Develop Statements of Work (SOWs)
Support client expansion and account growth initiatives
Collaborate with strategic partners (e.g., Veeva, Agiloft)
5. Compliance, Validation & GxP
Ensure all implementations adhere to GxP validation standards
Lead validation activities including:
Requirements documentation
Traceability matrices
UAT, PQ, and system testing
Maintain audit readiness and regulatory compliance
6. Team Leadership & Mentorship
Lead and mentor business analysts, consultants, and technical teams
Manage performance evaluations and career development
Foster a collaborative, high-performing delivery culture
Top Skills
Required Qualifications
Bachelor’s or Master’s degree in Biomedical Sciences, Life Sciences, or related field
8+ years of experience in life sciences consulting, business analysis, or Veeva Vault implementation
Deep expertise across Veeva Vault ecosystem (Commercial, Quality, and R&D modules)
Strong understanding of GxP validation and regulatory compliance
Proven experience leading cross-functional and global delivery teams
Preferred Qualifications
Veeva Vault System Administrator Certification
Experience with Agile tools (e.g., Jira) and enterprise platforms (Coupa, Agiloft, Salesforce CRM, NetSuite)
Exposure to AI/GenAI use cases in life sciences or commercial operations
Strong background in client relationship management and business development
Key Skills
Veeva Vault Configuration & Architecture
Business Analysis & Requirements Gathering
GxP Validation & Compliance
Client Engagement & Stakeholder Management
Managed Services Delivery
Leadership & Team Development
Why This Role
This role is ideal for a results-driven leader passionate about advancing life sciences technology solutions, driving operational excellence, and delivering impactful outcomes for biopharma clients.
Recruiter
Contact: Ramakrishna -
