Diald Partner

DIALD is building software that uses AI voice calls to learn why e-commerce customers buy and turn those insights into brand data. The Founding Engineer will lead the engineering team and build the AI caller, voice stack, call-quality systems, and customer-facing product.

Responsibilities:

• The AI caller. Hold someone past the first minute, keep them talking for ten, get the real story behind a purchase. 13,000+ recorded human calls to learn from and beat
• The voice stack. Speech-to-text, LLM and text-to-speech, tuned until a ten-minute call costs about $1
• Reach. SIP, caller ID, carrier screening, voicemail detection. Calls that actually get answered
• Quality. An eval system that scores every call against our best human callers
• Revenue. After each call, customers get a personal SMS or voice note to reorder or leave a Trustpilot review — every sale and review tracked back to the call
• The product. A Shopify app, an API, webhooks, and call data brands can query straight from Claude
• The team. The two engineers building the product report to you. You set the bar, the roadmap and the pace