Business Systems Analyst, External Partner Integrations

Liberty Mutual Insurance is an insurance company. The Business Systems Analyst will lead and support external partner quote and bind API integrations, guiding partners through development and onboarding while ensuring integration health after launch. The role also focuses on documentation, issue resolution, stakeholder communication, requirements management, and process improvement.

Responsibilities:

• Lead or directly support external quote and bind API integrations with third-party partners from requirement gathering through launch and ongoing optimization
• Develop integration documentation, implementation plans, testing strategies, and partner communication plans
• Monitor integration health, coordinate issue resolution, and communicate critical incidents and changes to internal and external stakeholders
• Develop and maintain comprehensive documentation of complex external UI/API experience business requirements
• Bring the Voice of the Partner to Liberty Product Owners and Engineering by communicating external partner needs, influencing squad backlogs, and providing insight into the potential impact of planned changes
• Communicate project progress to internal stakeholders; collaborate cross-functionally with internal teams (e.g. Distribution, Product, Insights & Solutions) to ensure integration design both meets Liberty Mutual requirements as well as aligns with partner expectations
• Champion process improvement, AI-enabled workflows, and knowledge sharing across the integration analyst team

Requirements:

• Knowledge of Agile development methodologies and IT project management, typically acquired through a bachelor's degree in a relevant field, such as business, computer science, or the humanities
• 3 years of experience in business, technology, or consulting with a minimum of 1 year direct experience with agile teams
• Experience with systems integration and data mapping, including some knowledge of XML and JSON standards
• Strong analytical and troubleshooting skills
• Ability to bridge technical and business requirements
• Collaborative problem solver who navigates ambiguity effectively
• Experience working with technical and non-technical stakeholders
• Knowledge of personal lines property and casualty insurance, particularly homeowners and auto insurance, is a plus