Associate Business Systems Analyst

Optum is hiring an Associate Business Systems Analyst to provide production support for critical healthcare applications and services. The role focuses on incident resolution, root cause analysis, operational reliability, and developing support documentation and preventive action plans.

Responsibilities:

• Provide production support for critical healthcare applications and services
• Drive resolution of P1/P2 incidents while coordinating resources across application, infrastructure, database, and vendor teams
• Participate in on-call rotation and major incident war rooms
• Monitor application health, system performance, and customer-impacting issues
• Ensure restoration objectives and SLA commitments are achieved
• Lead Root Cause Analysis (RCA) activities following major incidents
• Create high-quality Problem Records and preventive action plans
• Track corrective and preventive actions through closure
• Identify recurring incident patterns and recommend permanent solutions
• Improve system reliability, scalability, performance, and resilience
• Establish and monitor SLIs, SLOs, and operational KPIs
• Develop runbooks, support documentation, and operational playbooks

Requirements:

• Associate's degree or higher
• 2+ years of experience in Application Support, Production Support, DevOps, SRE, or Operations Engineering
• 2+ years supporting enterprise-scale applications in production
• Experience leading P1/P2 incident response and RCA activities
• Strong ServiceNow Incident and Problem Management experience
• Experience with monitoring and observability platforms
• MySQL skills and familiarity with Hasura