Network Engineer III - Packet (FTT)

Zayo Group provides bandwidth and communications infrastructure services. The Network Engineer III - Packet (FTT) plans and designs network circuits, supports order fulfillment and troubleshooting, and coordinates with internal teams, carriers, field technicians, and customers.

Responsibilities:

• Design planning, record creation and order fulfillment of Zayo’s products throughout all Market Areas with a primary focus on design of Zayo’s growth products
• Work with Service Activation and Field Technicians when issues arise during pre-build and customer turn up activities. Also helps troubleshoot post installation tickets when necessary to fulfill customer expectations
• May involve Project Management verbal assistance for complex customer orders and projects calls
• Design complex circuits to interface with other carriers or customer solutions
• Provide direction in the circuit design function of the Engineering Department for orders with transport and facilities required to meet identified circuit requirements
• Review orders for technical correctness and clarifies any design related items back to the responsible departments
• Maintain specific customer commitments and deadlines in the Zayo Salesforce and MSS database. Provides order status updates on the order when necessary for the Project Management groups. Maintains specific customer commitments and deadlines in the salesforce database
• Correct and update orders as necessary. Tracks assigned orders to ensure they are being coordinated in a timely manner
• May participate in the development and implementation of engineering standards and procedures
• Provide support to field operations to resolve complex circuit provisioning problems; review and verify complex technical data in an effort to resolve service or order issues
• Track the installation of circuits to ensure orders are completed within established guidelines. Update and correct orders when necessary
• Exercise interpersonal skills in working with both internal and external customers
• Perform other related duties or projects as assigned
• Manage workload to identify critical issues and prioritize those items that must be completed
• Work around obstacles and roadblocks within carriers to obtain the priority required by Zayo to meet required due dates. Show initiative in getting work done
• Participate in operations-related projects, as needed
• Support manager during customer or network escalations as requested
• Perform other miscellaneous duties, including staying abreast of technology and network solutions and cross training when needed

Requirements:

• Bachelor's degree in a technical discipline or equivalent education, training and/or experience
• Minimum of five (5) years telecommunications and/or data networking experience including minimum of three (3)  years design engineering provisioning experience
• Requires the ability to meet inflexible deadlines; perform non-predictive multiple tasks; and handle customer conflict to a successful resolution
• Computer skills including experience using spreadsheet, word-processing database programs and typing
• Excellent verbal and written communication skills
• Working knowledge of routers and other data hardware
• Intermediate knowledge of Data Networking and telecommunications, including understanding of basic bandwidth and services: EoTDM, EoC,EoF, 3rd party transport, long haul through our own Network, Ethernet, TCP/IP
• Experience with Routing protocols (OSPF, BGP, MPLS)
• Products including ELINE, ELAN, Private Line, Dedicated Internet, MPLS, Cloud Services
• Experience using Microsoft Office and Google programs and project management software
• Able to apply principles of logical thinking to define problems, collect data, establish facts and draw valid conclusions in controlled situations
• Deal with some abstract but mostly concrete variables
• This position is not eligible for employment-based visa sponsorship. Zayo will not provide, transfer, or assume sponsorship for any employment visa or work authorization for this position now or in the future