Business Operations Analyst MMA

MultiCare Health System is a healthcare organization serving patients and communities. The Business Operations Analyst for MMA serves as an internal liaison supporting ambulatory registration processes, evaluating front office effectiveness, developing training, reducing registration-related denials, improving upfront collections, and enhancing the patient experience through system-level problem solving and data analysis.

Responsibilities:

• The Business Operations Analyst for MMA is an internal liaison between MHS and MMA and supports front office ambulatory registration processes
• The incumbent monitors and evaluates the quality and effectiveness of front office teams in all MMA locations, creating and delivering training as necessary to increase overall staff competency
• The incumbent decreases denials caused by registration errors, increases upfront collections and improves the patient experience
• Work situations require system level problem solving, interpreting information from a variety of sources, and complex data analysis
• This role works with minimal supervision and requires the use of discretion and good judgment in decision making
• External contacts include third party, private insurance payers and application vendors such as EPIC, Availity, One Health Port, and Provider One
• The analyst works directly with MMA leadership and finance, IS-Application analysts, revenue cycle, ILD, and others as necessary, to assure efficient front office practices

Requirements:

• Minimum three (3) years relevant healthcare systems and analytical experience including work in research and analysis of registration problems required
• Minimum one (1) year experience developing, implementing, operating, maintaining or using EPIC information systems in hospital and/or clinic settings
• High School diploma or GED equivalent preferred
• BA in business, healthcare, or related field preferred