Field Service Engineer 1

GE HealthCare is a healthcare technology company serving clinical and customer equipment needs. The Field Service Engineer 1 provides service and repair support for GE OEC Surgical C-Arm equipment in the Pacific Region, with responsibilities including troubleshooting, installation, maintenance, customer communication, regulatory compliance, vendor management, and clinical staff training.

Responsibilities:

• Basic troubleshooting, installation, maintenance and service repair needs on designated equipment
• Completing Preventative Maintenance and Field Modification Instruction. Ordering and managing repair parts cycle times
• Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner
• Maintaining daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction
• Maintaining tools and test equipment properly and ensuring they are calibrated
• Meeting Health and Human Services, Environment Health and Safety and/or all other applicable regulatory requirements
• Managing vendors’ service delivery processes in compliance with GE Healthcare policies
• Utilizing the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving
• Participating in sales opportunities such as contract renewals and assist with promoting and implementing revenue programs
• Working as a member of the local team to provide efficient service delivery to all accounts within assigned area
• May include training of clinical staff on designated equipment

Requirements:

• Bachelor's degree, Electrical Engineering, Electrical Engineering Technology, equivalent military education or Associates Degree with 2 years experience servicing electronic equipment, 3 years of relevant experience combined with successful completion of the GEHC Field Service Engineer Apprentice Program, or a High School Diploma/GED and 12 or more years experience servicing electronic equipment
• Experience interfacing with both internal team members and external customers as part of a solution based service process
• Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment
• Experience troubleshooting and responding to customer concerns
• We will not sponsor individuals for employment visas, now or in the future, for this job opening
• GE HealthCare will only employ those who are legally authorized to work in the United States for this opening
• Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy to understand manner
• Six Sigma trained/certified
• Establishes good relationships with customers and staff
• Builds wide and effective networks of contacts inside and outside the organization
• Relates well to people at all levels
• Manages conflict
• Applies specialist and detailed technical expertise
• Develops job knowledge and expertise through continual professional development
• Shares expertise and knowledge with others
• Uses technology to achieve work objectives
• Demonstrates an understanding of different organizational departments and functions
• Focuses on customer needs and satisfaction
• Sets high standards for quality and quantity
• Monitors and maintains quality and productivity
• Works in a systematic, methodical and orderly way
• Consistently achieves project goals
• Takes responsibility for actions, projects and people
• Takes initiative, acts with confidence and works under own direction
• Responds quickly to the needs of an audience and to their reactions and feedback
• Projects credibility
• Works productively in a pressurized environment
• Keeps up to date with competitor information and market trends