Product Manager

Tuckernuck is seeking a Product Manager to own the end-to-end checkout and post-purchase experience. The role leads roadmap development and execution across checkout, payments, order management, returns, exchanges, and tracking, while using data and customer insights to improve conversion, reliability, and satisfaction.

Responsibilities:

• Own and evolve the checkout and post-purchase product roadmap, including checkout flow, payments, order management, returns, exchanges, and tracking
• Lead roadmap planning, prioritization, and execution of initiatives that improve conversion, payment success rates, and post-purchase customer satisfaction
• Identify friction points across the checkout funnel and post-purchase journey, and drive solutions that reduce drop-off and improve overall experience
• Manage features end-to-end from intake through launch, including defining requirements, identifying dependencies, and ensuring thorough QA/testing
• Partner closely with Engineering, CX, Operations, Logistics, and Finance to ensure seamless execution of order lifecycle experiences
• Act as the customer advocate by leveraging data, user feedback, and support insights to inform prioritization and continuous improvements
• Monitor and analyze key performance metrics such as checkout conversion, payment authorization rates, refund/return rates, and order issue trends
• Serve as a critical escalation point for checkout and order-related issues, ensuring timely resolution and clear communication across teams
• Evaluate, onboard, and manage third-party vendors and tools related to payments, fraud, order management, and returns/exchanges

Requirements:

• 3-5 years of product management experience
• Demonstrated history in managing complex projects, with an acute attention to quality
• Detail-oriented, deadline-driven, and well versed in technical project management and iterative a/b testing
• Strong customer obsession: you enjoy obsessing over getting the customer experience right
• Proven track record of successful program deployments with quantifiable results where you operated in a leadership role
• Working knowledge of current web development languages- (JavaScript, HTML and CSS)
• Familiarity with PCI & web accessibility principles, practices, and testing
• Passionate about technology and actively look at emerging trends that can enhance the experiences will deliver in the future
• Experience guiding cross-functional teams, with the ability to interact with stakeholders at all seniority levels
• Must have strong communication skills
• Must be able to grow and cultivate strong working relationships with key vendors in order to help scale the business
• Ability to combine an analytical mindset, creativity, and an entrepreneurial drive to identify opportunities, develop solutions, and implement them effectively
• Be an active team player and believe that “no task is too small” for the benefit of the greater good