Senior Program Manager - Market Performance

SCAN is a nonprofit health organization dedicated to improving care for older adults through Medicare Advantage, integrated care, primary care, and innovative care delivery models. The Senior Program Manager supports market and provider performance initiatives by coordinating cross-functional projects, developing performance reporting and playbooks, analyzing market and network data, and driving strategic execution across markets.

Responsibilities:

• Support Market Performance Program Execution: Coordinate and manage initiatives that improve market and provider performance across quality, growth, member experience, access to care, risk adjustment, and cost management. Assist in translating strategic objectives into actionable workplans, timelines, and deliverables
• Develop and Maintain Performance Reporting: Partner with General Managers, Provider Relations, performance subject matter experts and Analytics teams to create dashboards, scorecards, and reporting tools that track market and provider performance. Monitor performance trends and identify emerging risks and opportunities for improvement
• Coordinate Market Performance Playbooks: Assist in developing, maintaining, and updating standardized playbooks, best practices, and operational procedures. Ensure consistent application of performance improvement methodologies across markets
• Support Provider Performance Initiatives: Partner with General Managers and Provider Relations to support provider engagement activities, performance reviews, training programs, and improvement initiatives. Help develop provider-facing reports, presentations, and performance materials
• Lead Cross-Functional Project Management: Manage complex projects involving multiple stakeholders and business functions. Facilitate meetings, track milestones, manage risks, and ensure successful completion of key deliverables
• Analyze Market and Network Performance: Conduct research and analysis related to network performance, provider engagement, market dynamics, competitive intelligence, and operational effectiveness. Develop recommendations based on data and performance findings. Coordinate market assessments, opportunity analyses, and business case development for prospective markets, provider segments, and growth opportunities
• Support Strategic Market Initiatives and Operational Relationships: Assist with initiatives related to market expansion evaluations, provider service model enhancements, operational improvements, and other strategic projects. Coordinate implementation activities and monitor progress against goals. Monitor vendor deliverables, performance metrics, and project outcomes
• Facilitate Training and Change Management: Support development and delivery of training, communications, and change management activities that enable successful adoption of new programs, processes, and tools. Promote operational consistency and knowledge sharing across markets
• We seek Rebels who are curious about AI and its power to transform how we operate and serve our members
• Actively support the achievement of SCAN’s Vision and Goals
• Other duties as assigned

Requirements:

• Bachelor's Degree or equivalent experience
• 5+ years of experience in healthcare operations, provider network management, managed care, value-based care, consulting, population health, or related industries
• Experience managing complex cross-functional projects and enterprise initiatives
• Experience supporting performance improvement programs and operational excellence efforts
• Knowledge of Medicare Advantage, provider networks, healthcare delivery systems, or health plan operations
• Experience using data and analytics to identify business opportunities and support decision-making
• Demonstrated ability to develop reports, presentations, dashboards, and executive-ready materials
• Experience collaborating with provider organizations, health systems, delegated entities, or healthcare stakeholders
• Strong understanding of project management methodologies and change management principles
• Experience supporting technology implementations, business process redesign, or operational transformation initiatives
• Proven ability to manage multiple priorities in a fast-paced environment
• Excellent written and verbal communication skills, including executive-level presentation development
• Strong organization, prioritization, and project management capabilities
• Strong analytical and quantitative skills with the ability to interpret complex data
• Ability to influence stakeholders and drive execution without direct authority
• Proven ability to manage multiple initiatives simultaneously and meet deadlines
• Ability to synthesize market intelligence, competitive insights, provider performance data, and operational considerations into clear recommendations and business cases
• Experience developing scalable processes, playbooks, and operating procedures
• Advanced proficiency with reporting, dashboarding, and performance monitoring tools
• Advanced Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams) are required