Cloud Operations Engineer II

11:11 Systems is seeking an experienced Cloud Operations Engineer II to manage and optimize its cloud compute systems. The role focuses on cluster provisioning, capacity planning, fleet management, alert monitoring, escalation support, customer issue resolution, and continuous improvement of cloud operations.

Responsibilities:

• Provide complete ownership and accountability of all responsibilities assigned regarding 11:11’s cloud compute systems
• Responsible for cluster provisioning, alert monitoring, and environmental management
• Act as an 11:11 escalation engineer for customer problems including participation in engineering on-call rotation after hours
• Provide escalation support to Level I Cloud Operations Engineers
• Manage cluster compute capacity (hosts, CPU/memory, etc.)
• Develop, track, and report KPIs associated with cloud system capacity (CPU, memory, storage, etc.)
• Provide accurate, timely and professional responses to escalated customer tickets from support. These actions ensure a good customer experience
• Follow 11:11 Systems best practices for cloud compute systems management
• Deliver superior customer service while maintaining professional relationships
• Work supportively with colleagues, operating in a manner that is consistent with 11:11’s Code of Business Ethics and Company Values
• Responsibly receive, transmit, and handle company data and information per Company data handling agreements, work procedures and policies
• Review and follow company policies and guidelines, data privacy practices, including annual compliance training certification and policy acknowledgements
• Additional duties as assigned

Requirements:

• Bachelor's degree in technical discipline or an equivalent years of work experience required
• 4+ years recent experience as a technical, hands-on, enterprise VMware administrator
• Understanding of cloud-based infrastructure services, such as BaaS, IaaS and DRaaS
• Experience working with global data center environments
• Must be legally eligible to work in the United States without visa sponsorship
• VMware VCP or VCAP certified preferred
• Extensive knowledge and experience using VMware management tools (vCenter, vCloud Director, VMware Configuration Manager, NSX) preferred
• Experience with backup and DR solutions such as Veeam and Zerto preferred