Digital Sales Operations - Account management

Arrow Electronics is a global technology solutions provider that connects customers and suppliers with technology expertise, solutions, and services. The Digital Sales Operations - Account Management role supports client campaign coordination, inventory booking and fulfillment, CRM administration, reporting, client communications, and account management process improvements.

Responsibilities:

• Support the sales team on various client campaign related tasks including but not limited to coordinating with the client on the insertion order (IO) or contract, checking the product inventory, booking the inventory for client campaigns, and managing fulfillment of the client campaigns
• Manage client campaign bookings on the CRM (Salesforce) and other relevant systems
• Book and manage media inventory based on campaign needs
• Work with sales and other teams to ensure KPIs are met
• Collaborate with internal teams to fulfill client campaigns
• Manage client campaigns, including providing regular updates or revisions
• Monitor campaigns closely, provide detailed campaign reports, communicate relevant metrics, and offer insights to enhance campaign performance and client retention
• Address client inquiries and requests promptly and effectively
• Regularly meet with team members to discuss progress and explore improvements in sales operations and support processes
• Build and strengthen client relationships to secure long-term partnerships
• Contribute to the development and management of account management process documentation

Requirements:

• Professional experience in sales support, sales operations or customer service role
• 2-5 years of Sales Operations or Account Management experience
• Ability to multitask and juggle several responsibilities simultaneously
• Strong written and verbal communication skills
• Excellent organizational skills and attention to detail
• Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment
• BA/BS degree in business, or a related field preferred
• Experience in Ad Tech and/or Digital Account Management is preferrable
• Experience in the media and/or electronics industry is highly desirable