Project Manager II

IPA is seeking a Project Manager II to lead customer implementations and product installations from kickoff through go-live. The role manages timelines, customer expectations, cross-functional resources, hospital-based installations, training, documentation, and customer communications throughout the implementation lifecycle.

Responsibilities:

• Independently lead customer implementations from kickoff through go-live, owning timelines and driving accountability
• Manage on-site installations and go-lives in hospital environments, proactively anticipating and resolving issues
• Integrate products and services with customer systems and processes
• Ensure timely completion of internal and project documentation
• Build customer rapport and manage expectations through confident, consistent communication
• Facilitate conference calls and customer meetings throughout the implementation lifecycle
• Serve as a trusted customer support resource when needed
• Guide site assessments and requirements gathering, applying implementation best practices
• Coordinate client and internal resources, assigning and tracking project tasks
• Partner with Engineering, Service, and Product teams to ensure smooth handoffs
• Deliver advanced product training on our core product lines (scrubEx, alEx, scrubBank) and develop training materials
• Lead consultation on new and existing products for customers and internal teams
• Provide product information and support to the broader team as needed
• Mentor team members on products, best practices, and customer education
• Model best-in-class communication and implementation execution for less experienced PMs

Requirements:

• 3–5 years of hands-on implementation or project management experience, ideally customer-facing or in healthcare
• Demonstrated ability to independently manage a full implementation lifecycle
• Strong project management skills — planning, timelines, and risk mitigation
• Excellent communication and facilitation skills with customers and internal teams
• Comfortable working in hospital environments and adapting to on-site conditions
• Proficient in MS Office (Word, Excel, Outlook)
• Experience using AI tools to optimize workflows and support project delivery
• Experience with Project Management tools (Asana, Plainview, JIRA, Monday.com)
• PMP
• Bachelor's degree in Business, Project Management, or related field preferred (or equivalent experience)
• Salesforce experience
• CSM