Senior Technical Project Manager, ERP Implementations (Experience in Higher Education preferred ) - United States Remote

Ellucian powers innovation for higher education through AI-powered solutions and SaaS capabilities serving colleges and universities. The Senior Technical Project Manager will lead complex customer-facing ERP and SaaS implementations, coordinating technical and functional workstreams while using AI, automation, and emerging technologies to improve delivery and customer outcomes.

Responsibilities:

• Lead complex customer-facing SaaS implementations from initiation and planning through execution, delivery, and project closeout
• Build strong relationships with client stakeholders, delivery teams, and internal partners while creating alignment around project goals, milestones, responsibilities, and outcomes
• Leverage AI, agentic tools, automation, and project data to streamline delivery, surface insights, anticipate issues, and drive faster decisions
• Coordinate functional and technical workstreams across solution architecture, integrations, data, environments, testing, security, and deployment activities
• Partner with technical and functional teams and customer IT stakeholders to identify and manage technical dependencies, risks, constraints, and critical-path activities
• Translate technical concepts and architecture decisions into clear project plans, milestones, risks, and executive-level communications
• Apply strong project management disciplines across scope, schedule, resources, dependencies, risk, and financial performance
• Facilitate resolution of complex technical and cross-functional issues by engaging the right resources and driving clear decisions and accountability
• Help customers and delivery teams adopt new AI-enabled ways of working that reduce administrative effort and improve efficiency and outcomes
• Foster a collaborative and innovative project environment while maintaining appropriate technical standards, project controls, and accountability

Requirements:

• 5+ years of hands-on experience managing customer-facing technology projects
• An AI-forward mindset with curiosity and enthusiasm for using artificial intelligence, automation, and emerging technologies to improve how work gets done
• Demonstrated experience leading technically complex projects involving areas such as integrations, APIs, data migration, cloud environments, and enterprise systems
• Technical fluency with the ability to understand architecture diagrams, integration designs, technical dependencies, and risks well enough to drive planning and decision-making
• Strong knowledge of project planning, execution, risk management, resource coordination, stakeholder management, and project governance
• Experience with AI-enabled productivity or development tools, or demonstrated ability to quickly adopt AI and agentic capabilities within project delivery
• Strong problem-solving, communication, and facilitation skills, including the ability to translate between technical and non-technical audiences
• Ability to lead effectively in a matrixed environment while managing multiple priorities, workstreams, stakeholders, and dependencies
• Experience with SaaS, ERP, CRM, or other enterprise application implementations
• Experience with higher education enterprise systems or higher education technology environments
• Project Management certification (e.g., PMP, CSM) and/or cloud-related certifications