Senior DevOps Engineer

Penn Mutual is a financial services company serving individuals, families, businesses, and financial professionals across the United States. The Senior DevOps Engineer will advance reliability practices for business-critical systems by leading reliability strategy, automation, observability, incident management, release practices, and architectural improvements. The role also mentors engineers and influences reliability culture across engineering and product teams.

Responsibilities:

• Lead reliability availability, scalability, and recovery design for critical systems
• Define and evolve SLOs, SLIs, and error budget practices across services
• Identify systemic reliability risks and drive cross-team remediation efforts
• Influence application and platform architecture to improve operational outcomes
• Act as a technical lead during major incidents and complex outages
• Drive high-quality root cause analysis and recommend corrective actions
• Improve incident response processes, tooling, and runbooks
• Design and implement advanced automation to eliminate operational toil at scale
• Build and maintain shared SRE tooling and platforms
• Set engineering standards for reliability-focused code and operational practices
• Review and improve CI/CD, deployment, and rollback strategies
• Partner with Release and Change Management to automate release practices
• Lead risk assessments for high impact changes and releases
• Ensure compliance requirements are met without sacrificing engineering velocity
• Serve as a reliability authority for release readiness decisions
• Mentor junior SREs and junior engineers through technical guidance and review
• Lead by example in operational excellence and engineering rigor
• Influence reliability culture across engineering and product teams

Requirements:

• Bachelor's degree in Computer Science, Engineering, or related field
• 6–10+ years of experience in SRE, software engineering, platform, or DevOps roles
• Professional experience in performing root cause analysis on incidents, documenting SRE systems and usage
• Strong programming skills with professional experience in multiple languages
• Deep experience with AWS and distributed systems
• Advanced knowledge of observability, ITSM, and reliability engineering principles
• Proven ability to operate effectively in complex, regulated environments
• Experience with use/implementation of observability tools (metrics, logs, tracing)
• Experience with CI/CD pipelines and deployment automation
• Experience with Root Cause Analysis investigation/documentation
• Familiarity with containerization and orchestration technologies
• Strong troubleshooting and analytical skills
• Experience with IaC (CloudFormation)
• Experience with application frameworks (Spring, Spring Boot, React, Angular)
• Experience with application servers/containers (Tomcat, Netty, Node.JS, Next.JS)
• Experience with relational and non-relational databases and related ORM/drivers
• Experience working in Agile/Scrum environments
• Experience with ITSM tools (ServiceNow or similar)
• Experience with ITIL-aligned change and release processes
• Familiarity of security compliance frameworks (ISO 27001, SOC 2)