Site Reliability Engineer

Aretiforce is recruiting for a world-class global brand undergoing a major digital transformation. The Senior Site Reliability Engineer will own reliability across customer data, CRM, loyalty, analytics, marketing, and digital experience platforms while improving observability, incident response, automation, and operational excellence.

Responsibilities:

• Own service reliability across customer data, audience activation, campaigns, customer journeys, loyalty platforms, and digital experience channels
• Build monitoring, dashboards, alerting, and observability frameworks that identify issues before customers are impacted
• Lead incident response, stakeholder communications, recovery activities, and post-incident reviews
• Develop automation and AI-assisted solutions that reduce manual effort and improve operational efficiency
• Define and manage reliability standards, operational controls, runbooks, and release-readiness processes
• Partner with cross-functional teams to embed reliability principles into new products, services, and digital initiatives from day one

Requirements:

• Experience within Reliability Engineering, Site Reliability Engineering (SRE), Platform Engineering, Production Engineering, or complex Application Support environments
• Strong experience supporting business-critical SaaS or enterprise digital platforms in production
• Excellent troubleshooting skills across data, APIs, integrations, workflows, and application services
• Strong SQL skills and experience with automation using Python, JavaScript, Bash, or similar technologies
• Ability to communicate effectively with both technical and business stakeholders during high-impact operational events
• Exposure to Salesforce technologies, customer data platforms, CRM, digital marketing, or loyalty ecosystems would be highly advantageous