Instructional Design Manager, General Assembly (NYC area or Eastern US)

LHH is a global human resources leader seeking an Instructional Design Manager for General Assembly. The role owns facilitation methodology, facilitator enablement and certification, delivery readiness, quality frameworks, coaching, and client experience across learning products and delivery modalities.

Responsibilities:

• Establish and maintain a consistent, scalable facilitation methodology across program types and delivery modalities
• Define facilitation presentation standards, quality criteria, and best practices that clarify what excellent delivery looks like
• Partner with Learning Design to translate instructional intent into high-quality facilitator guides, run-of-show materials, and supporting resources
• Establish documentation standards for facilitator-facing assets, including structure, usability, consistency, and level of instructional guidance
• Define inclusive and accessible facilitation practices that support diverse learner needs, learning environments, and global audiences
• Model strong facilitation practices through demonstrations, train-the-trainer sessions, and facilitator enablement experiences as needed
• Design and maintain scalable onboarding and enablement pathways for new facilitators, experienced facilitators, and subject-matter experts
• Define readiness criteria, certification protocols, and product-specific enablement requirements before independent delivery
• Develop systems that help facilitators efficiently build familiarity with new products, instructional approaches, and delivery expectations
• Ensure facilitators remain current as products, content, tools, and delivery approaches evolve
• Maintain clear visibility into facilitator certification, readiness, and demonstrated areas of expertise so Operations and Delivery teams can make informed staffing decisions
• Identify gaps in facilitator readiness and recommend targeted enablement or remediation approaches
• Ensure facilitation readiness is embedded into the product development and launch process from the outset
• Define the facilitator enablement requirements that must be complete before a new product or major product update moves into live delivery
• Partner with Product and Learning Design teams to ensure facilitator guides, enablement resources, readiness criteria, and delivery guidance are complete and usable before launch
• Identify delivery risks or gaps that could prevent facilitators from executing the learning experience as intended
• Support product pilots and early deliveries to validate facilitator readiness and surface opportunities for improvement before broader rollout
• Define and maintain the quality framework, observation practices, and evaluation standards used to assess facilitation across our learning experiences
• Establish consistent observation and calibration practices so facilitators receive clear, actionable, and equitable feedback
• Use observations and delivery data to identify coaching opportunities and recurring quality themes across facilitators, products, and programs
• Synthesize feedback from facilitators, learners, clients, and delivery teams to understand what is working and where experiences need to improve
• Distinguish between individual facilitation needs and systemic product or delivery issues, ensuring each is addressed through the appropriate mechanism
• Translate recurring insights into improvements to facilitation methodology, curriculum, facilitator resources, onboarding, and enablement
• Track quality indicators and surface trends, risks, and opportunities to Learning and Product leadership

Requirements:

• 5+ years of experience in Instructional Design, Learning Experience Design, facilitator enablement, training, or a related field
• 3+ years of experience delivering live, interactive learning across virtual, hybrid, and in-person environments
• Demonstrated experience building facilitator onboarding, enablement, certification, or train-the-trainer programs
• Experience evaluating facilitation performance and driving improvement through structured observation, coaching, performance rubrics, and feedback loops
• Strong understanding of adult learning principles and how instructional design translates into effective live facilitation
• Professional certifications such as CPTD or equivalent instructional, facilitation, or coaching certifications are highly desirable
• Demonstrated success designing scalable onboarding and enablement pathways that accelerate facilitator readiness while maintaining delivery quality
• Ability to build practical quality frameworks, evaluation rubrics, certification standards, and feedback systems across diverse product offerings
• Experience creating facilitator guides, delivery playbooks, run-of-show materials, and other facilitator-facing resources
• Strong coaching and feedback skills, with the ability to identify both individual performance needs and systemic quality issues
• Ability to use quantitative and qualitative feedback to identify trends and inform continuous improvement
• Strong judgment in balancing instructional design integrity with the realities of adaptive live delivery
• Experience working cross-functionally across Learning Design, Product, Operations, and Delivery teams
• Ability to influence standards and drive adoption without direct people-management authority
• Proven agility operating in fast-paced environments where products, client needs, and delivery approaches evolve quickly
• Strong communication skills and the ability to translate complex instructional concepts into clear, practical guidance for facilitators and stakeholders
• Comfort working across virtual, hybrid, and in-person modalities
• Demonstrated experience working directly with clients or external stakeholders in a consultative, advisory, training, or learning-delivery capacity
• Strong client-facing communication skills, with the ability to build credibility, understand client needs, and confidently represent learning design and facilitation recommendations
• Ability to translate client goals and constraints into practical learning and delivery solutions while maintaining instructional quality
• Bachelor's degree in Education, Instructional Design, Human Resources, or a related field preferred
• Experience supporting learning experiences across multiple regions, cultures, or delivery contexts is highly desirable