Local Market Manager

3 Day Blinds is a national retailer and manufacturer of custom-made blinds, shades, draperies, and shutters and is part of the Hunter Douglas family of brands. The Local Market Manager coaches and supports new and veteran Design Consultants through ride-alongs, feedback, product and process guidance, invoice and measurement reviews, and collaboration with installers and training teams to improve sales and installation outcomes.

Responsibilities:

• Provide support to new DCs on ride-alongs 5 days a week for first 3- 4 weeks of selling, and subsequently provide feedback/coaching to the DC that is specific and actionable
• Support new DCs success by reviewing training items and by coaching to opportunities that arise on appointments
• Assist new DCs with reviewing of client invoices to catch potential errors before order goes into production
• Verify accuracy of window measurements while on ride-alongs
• Provide the DSM with accurate, substantive, and timely written & verbal feedback including issues being seen in the field
• Help instill good habits in new DCs that will lead to their success: time management, following processes, responding in a timely manner to all email inquiries from Corporate Office, DSM and Customer Care
• Improve sales error occurrence and first time installation rates by researching and understanding causes of DC errors, coaching DCs, and providing feedback in team meetings
• Partner with installers to identify causes of measuring errors and assist with measuring workshops in coordination with the Training Department or Installed Services Department
• Present product related updates in team meetings as required by Training Department
• Help coordinate installer ride-alongs with new hires during training
• Live our Core Values of Integrity, One Team, Excellence, Superior Client Experience and Passion, to Delight our Customers

Requirements:

• Well defined relationship-based service skills, with demonstrated customer service orientation
• Strong ability to manage competing priorities in a timely manner, and multi-task within a fast-paced and dynamic environment
• Ability to learn quickly and be resourceful
• Ability to understand and carry out oral and written instructions and request clarification when needed
• Excellent interpersonal and communication skills
• Ability to work independently, but also engage successfully in a team
• Well organized with attention to detail and consistent follow through
• High school degree or equivalent is required
• Proficiency with Microsoft Windows based platforms such as Word and Outlook
• Reliable transportation, a valid driver's license and proof of insurance
• Ability to both travel overnight and commute back and forth each day; approved travel related expenses are paid for by the company and we offer a per diem when overnight stay is required
• Can lift & carry up to 35 pounds
• 2-year college degree is preferred in a related discipline preferred
• 2 years of facilitate training experience preferred
• 3-5 years of retail or in home sales support experience preferred
• Experience within window treatment industry preferred