Customer Onboarding Manager

NetVendor provides software solutions that simplify vendor relationships and streamline maintenance operations for property management professionals. The Customer Onboarding Manager serves as the main point of contact for new property management company customers, leading implementations, coordinating account setup, driving adoption, tracking onboarding performance, and improving onboarding processes.

Responsibilities:

• Serve as the main point of contact for new PMC customers from contract signature through vendor activation
• Lead structured kickoff meetings to define success criteria, timeline, and roles across both PMC and NetVendor teams
• Work with Sales and the Director of Customer Growth to transition new accounts with complete context, defined success criteria, and clear expectations
• Drive customer engagement through regular updates, proactive guidance, and milestone tracking
• Coordinate account provisioning, integrations, and data setup
• Maintain customer momentum and excitement through proactive communication and issue resolution
• Ensure PMCs are vendor-ready and equipped to drive vendor enrollment campaigns internally
• Collaborate with Customer Relationship Managers (CRMs) to create adoption plans and ensure a seamless handoff into ongoing relationship management
• Track and report on key onboarding KPIs, including time-to-launch, vendor enrollment rates, and customer satisfaction
• Identify risks or bottlenecks early and take corrective action to keep launches on track
• Provide structured feedback to Product, Operations, and Enablement teams on process improvements and documentation to scale onboarding efficiency
• Deliver a best-in-class onboarding experience that reinforces NetVendor’s value and accelerates revenue realization

Requirements:

• Proven ability to lead customer-facing implementations with measurable outcomes (time-to-value, adoption rates, satisfaction)
• Exceptional project management and communication skills, able to coordinate multiple stakeholders and timelines
• Strong executive presence and comfort facilitating kickoff meetings and client updates
• Experience partnering with Sales, Operations, and Customer Success to ensure seamless handoffs
• Data-driven mindset with comfort using project management or CRM tools for tracking progress and reporting results
• Organized, empathetic, and energized by helping customers achieve success and realize revenue quickly