Customer Success Manager- West

Anteriad is a B2B marketing solutions provider focused on data-driven business decisions and services including customer acquisition, demand generation, and account-based marketing. The Customer Success Manager will provide post-sale support for content syndication, display advertising, and data services while coordinating with customers, sales, and operations teams to resolve issues, improve campaign outcomes, and deliver reports.

Responsibilities:

• Internal and external client-facing resource available for Q and A on all details related to accounts. The ideal candidate will become the primary resource in this area for our customers, Sales Directors, and Operations team
• You will be responsible for working in tandem with our India and US Operations teams in order to ensure Anteriad can offer true customer support and customer insights
• Identifying and escalating situations requiring urgent attention. Situations requiring escalation could arise from both customer and internal inquiries at any stage of a potential, active, or completed campaign
• Work in tandem with sales to develop strategies to help customers see greater success with Anteriad and grow their investments
• You will become expert in utilizing and understanding Salesforce and Qlik, as well as proprietary platforms to execute daily work
• Responsible for all products sold within their team for both non enterprise and enterprise customers
• You are expected to understand customer motivations and use that understanding to improve their service campaign over campaign and quarter over quarter
• Executing and presenting a wide range of reports including check-ins, campaign summaries, and QBRs
• Assist Customer Success Managers, Sales Directors, Marketing, Operations, and the Anteriad Management teams in any support and projects as needed
• Utilize SFDC cases to track campaign status and offer pre-sales support activities

Requirements:

• The position holder will need to quickly become an expert on the full operational process from initial quote to campaign completion and wrap-up generation on all products sold in their team
• As this position sits as the bridge between sales, operations, and customers, this person will have excellent written and verbal communication skills
• We seek a seasoned professional with 5 plus years of related experience in providing support
• Experience with database products and services are essential
• The successful candidate must be an exceptional communicator with a strong team orientation and a skill for marketing integrated online and offline data-driven solutions to help drive market share and profitability
• Must have the ability to work on his/her own without constant direction or supervision
• He/she must be self-motivated and possess a strong work ethic to continually strive to put forth extra effort
• Not satisfied with operating at the status quo, will continuously seek ways to improve their internal and external contributions to the team
• Must have strong oral and written communication and be able to articulate in a courteous manner
• Must be able to learn quickly and adapt to changing landscapes
• Must have strong problem analysis and problem-solving competencies
• Must be able to interact well with team members
• Ability to learn and operate SaaS platforms such as Salesforce, Qlik, Anteriad Marketing Cloud
• preferably in a demand generation and/or direct database marketing environment