Business Analyst (Remote - US)

ICF is a global advisory and technology services provider that combines expertise and technology to help clients address complex challenges. The Business Analyst will analyze business processes, gather and document requirements, perform data analysis, support project management, and collaborate with technical teams and stakeholders to improve organizational efficiency and deliver solutions.

Responsibilities:

• Requirements Gathering: Engage with business stakeholders to understand their needs, gather and document requirements, and translate them into functional specifications
• Process Improvement: Identify inefficiencies in current processes and workflows and propose improvements to enhance operational efficiency
• Data Analysis: Analyze business data to provide actionable insights, trends, and reports to inform decision-making. Collaboration with IT and Development Teams: Work with technical teams to ensure that business requirements are accurately reflected in system enhancements or solutions
• Project Management Support: Assist project managers in planning, scheduling, and overseeing project timelines and deliverables
• Stakeholder Communication: Support coordination between government partners and stakeholders, helping ensure program activities are aligned with requirements and priorities
• Documentation: Create detailed documentation including business cases, use cases, and workflow diagrams
• Testing and Validation: Assist in user acceptance testing to ensure solutions meet the defined requirements and provide ongoing support during the implementation phase
• Continuous Improvement: Stay up to date with industry trends and methodologies and recommend best practices to improve organizational processes

Requirements:

• Bachelor's degree (or 4 years of relevant experience in lieu of a degree)
• 2+ years of experience in a business analyst role or related field
• 2+ years of experience with data analysis and business process improvement techniques
• Excellent written and verbal communication skills in both English and Spanish
• Excellent communication and interpersonal skills with colleagues and clients
• Strong analytical and problem-solving skills
• Ability to work collaboratively in a cross-functional team environment
• Proficiency with Microsoft Excel, PowerPoint, and common data/reporting tools
• Demonstrated ability to manage competing priorities in a fast-paced environment
• 2+ years of experience in business analysis tools (e.g., Microsoft Excel, SQL, or similar)
• Knowledge of project management methodologies (Agile, PMBOK, etc.)
• Experience preparing reports, dashboards, or performance tracking tools
• Familiarity with geospatial, environmental, or housing-related programs