Harvard Training Portal Business Analyst (One year term)

Harvard University is a higher education institution advancing teaching, learning, research, and administrative excellence. The Business Analyst will support a large-scale Harvard Training Portal systems upgrade through business analysis, data integration, configuration, testing, and implementation activities, while also contributing to system administration and reporting.

Responsibilities:

• Partner with internal staff and external consultants on complex efforts related to the university-wide systems upgrade, including integrations, configuration, testing, and implementation readiness
• Identify and evaluate opportunities to enhance user experience to find improvements for existing client needs as part of migration to the new system
• Independently analyze, identify, develop, and communicate technical solutions. Devise and/or modify procedures to solve complex technical problems
• Balance the needs of individual client groups with the broader requirements of a large, decentralized university community with complex needs, processes, and use cases
• Collaborate with core team members across workstreams as needed to achieve project goals
• Support user acceptance testing by developing test scenarios, coordinating test activities, analyzing results, documenting defects, and working with team members to facilitate resolution

Requirements:

• Minimum of two years' post-secondary education or relevant work experience
• Knowledge of information technology applications and processes
• Demonstrated team performance skills and service mindset approach
• Experience administering or configuring a Learning Management System such as CBX, SBX, or other SaaS platforms and cloud-based enterprise systems
• Strong troubleshooting, communication, and collaboration skills
• Ability to work collaboratively across functional teams and adapt to evolving priorities
• Ability to manage competing priorities, exercise sound judgement, and adjust work plans in response to project needs, dependencies, and deadlines
• Ability to develop, validate, and interpret reports using enterprise software systems and business intelligence tools
• Knowledge of information technology applications, processes, software and equipment
• Experience creating technical documentation, user guides, or other materials to support system implementation and user adoption
• The successful candidate will bring strong analytical, communication, and problem-solving skills to this role
• They will independently manage competing priorities, exercise sound judgement, and adapt as project needs evolve