Technical Customer Service Associate

Veeva Systems is a mission-driven industry cloud company serving the life sciences industry. The Technical Customer Service Associate will support users of Veeva applications by advising on best practices, resolving client issues, maintaining customer relationships, and providing feedback to improve service and products.

Responsibilities:

• Advise end users on best practices when using Veeva’s applications
• Identify and resolve client issues associated with Veeva’s applications
• Build strong and professional relationships with all users of Veeva’s applications
• Provide recommendations/feedback on client service improvements and product development
• Maintain the highest standards of customer service, quality and professionalism with customers and coworkers
• Maintain accurate records of all email/telephone/chat correspondence related to the role

Requirements:

• 1+ year relevant experience in a technical customer support role or related technical field
• Effective communication, organizational and time management skills
• Professional telephone manner
• Demonstrated competence in standard computer packages (Word, Excel, PowerPoint)
• Excellent verbal and written communication skills
• Ability to quickly understand client requirements and needs and articulate potential solutions
• Bilingual in Spanish
• Previous experience supporting clinical research facilities
• Previous experience with Veeva Vault