Customer Service Associate

Chick-fil-A Western Center Blvd is seeking a friendly and dependable Customer Service Associate to support customers and create positive service experiences. The role involves responding to inquiries, providing accurate information, resolving routine issues, documenting interactions, and escalating complex concerns while working remotely.

Responsibilities:

• Respond to customer questions and inquiries promptly and professionally
• Provide accurate information about products, services, orders, and account-related concerns
• Assist customers through email, chat, phone, or other communication channels
• Resolve routine customer issues while maintaining a positive and helpful attitude
• Document customer interactions and update information as needed
• Escalate complex issues to the appropriate team when necessary
• Follow company policies, procedures, and customer service standards
• Maintain professionalism, confidentiality, and a customer-first approach

Requirements:

• Excellent written and verbal communication skills
• Strong attention to detail and organizational skills
• Comfortable using computers, email, chat platforms, and basic online tools
• Ability to work independently in a remote environment
• Positive attitude with a genuine desire to help customers
• High school diploma or equivalent preferred
• Previous customer service experience is a plus, but not required