Web Development Project Manager - Remote

Nonprofit Megaphone is a fully remote company that helps nonprofit organizations expand their reach and impact through effective management of the Google Ad Grant. The Executive Web Services Lead will build and grow the company’s Web Services offering, personally deliver early website projects, establish repeatable processes, manage client relationships, and develop a scalable team and service operation.

Responsibilities:

• Build NPM’s Web Services offering: Turn the concept of Web Services into a clear, repeatable, client-ready service with defined scope, deliverables, timelines, standards, and measurable outcomes
• Personally deliver early website projects: Manage and execute website projects for initial clients while the service model is being established and refined
• Create an exceptional client experience: Serve as the primary point of contact for Web Services clients, establish clear expectations, maintain strong communication, and keep projects moving toward completion
• Translate client needs into website strategy: Understand each organization’s goals and convert those needs into clear project plans, deliverables, timelines, recommendations, and next steps
• Develop repeatable systems and processes: Build and document the end-to-end Web Services workflow, from discovery and scoping through website build, review, launch, and post-launch handoff
• Establish tools and standards: Select and refine the tools, templates, systems, project-management processes, quality standards, SOPs, checklists, and resources necessary to deliver projects efficiently and consistently
• Own quality control: Ensure websites meet NPM standards for professionalism, functionality, quality, and client readiness before launch
• Drive Web Services growth: Partner with NPM leadership and relevant team members to identify early clients, refine the offering, generate recurring revenue, and grow the service according to established milestones
• Learn from early projects: Use client feedback and real-world delivery experience to identify bottlenecks, risks, inefficiencies, unmet needs, and opportunities to continually improve the offering
• Track performance and results: Monitor Web Services growth, client acquisition, recurring revenue, project performance, client feedback, and service-development needs and provide regular updates to leadership
• Prepare the service to scale: Develop a clear strategy for future capacity, staffing, roles, responsibilities, training, workflows, and quality-control processes
• Build and develop the Web Services team: As demand grows, recruit and/or train team members and ensure they can consistently deliver work according to established NPM standards
• Operate with ownership: Work independently and proactively in a remote environment, solve problems without waiting for step-by-step direction, and maintain a high level of organization and follow-through
• Continually improve: Look for opportunities to strengthen client results, improve efficiency, enhance the Web Services offering, and responsibly grow the service over time

Requirements:

• Demonstrated experience successfully building, managing, launching, or overseeing professional website projects
• Comfortable managing projects from discovery and scoping through development, revisions, launch, and post-launch support
• Able to take an early-stage concept and turn it into a structured, repeatable, scalable service
• Comfortable operating with significant autonomy, taking initiative, solving ambiguous problems, and being accountable for outcomes
• Experience leading client conversations, gathering requirements, managing expectations, communicating timelines, navigating feedback, and delivering an excellent client experience
• Highly organized and capable of managing multiple moving pieces, client deadlines, internal priorities, deliverables, and follow-up simultaneously
• Able to create effective SOPs, workflows, documentation, checklists, templates, and quality-control processes
• Comfortable being accountable not only for delivery quality but also for client acquisition, recurring revenue, and the overall growth of the service
• Able to develop systems that can be taught to others and eventually recruit, train, support, and oversee team members as the service grows
• Strong English grammar, composition, and professional written and verbal communication skills
• Comfortable learning and evaluating website platforms, digital tools, project-management systems, and new technology
• Resourceful and able to identify a challenge, evaluate possible solutions, make thoughtful decisions, and move work forward without extensive direction
• Comfortable working in an evolving role where responsibilities, processes, and standards will continue to develop as the service grows
• Open to coaching, constructive criticism, experimentation, and ongoing development
• Embodies and upholds NPM's core values: Growth Champion, Results, Always Honorable, No Drama (Llama), and Team Player
• A quiet, distraction-free environment for Zoom calls
• A computer with a functional webcam and headset or headphones for high-quality virtual communication
• Reliable, high-speed internet connectivity
• Comfort working independently with web-based tools, communication platforms, project-management software, and other digital systems in a fully remote environment