Job Title: AV Operations Support Technician

Location: Plano, TX

Duration: 12 months + Possibility to Extend and/or Convert to FTE

Pay Rate: $35 - $45/HR (W2 Only)

Job/Role Description:

This role will support, maintain, and optimize workplace audiovisual (AV) infrastructure to provide a seamless user experience across conference rooms, Zoom calls, video conferences, and other AV-enabled environments.
Serve as a key technical resource for AV operations, supporting hardware configuration, break/fix activities, troubleshooting, and ongoing optimization of AV systems.
Support and manage the Zoom ecosystem, including Zoom Rooms, Zoom Device Management, and Zoom Digital Signage.
Troubleshoot AV hardware, conference room technology, controllers, audio systems, and related infrastructure.
Support conference room equipment and technologies including Poly, Biamp, Crestron, AV controllers, and audio digital signal processors (DSPs).
Diagnose and resolve technical issues involving AV equipment, desktop platforms, operating systems, networking, and supporting infrastructure.
Manage ITIL-based incident workflows and accurately document incidents, resolutions, and related operational activities.
Perform User Acceptance Testing (UAT) for AV systems, equipment, and technology changes.
Maintain an accurate asset inventory database for AV equipment and related technology.
Collaborate with technical teams and end users to identify, troubleshoot, and resolve AV-related issues.
Provide on-call support as assigned, including occasional after-hours and weekend work as needed to support business operations.
This is a full-time, on-site position Monday through Friday in Plano, TX.

Required Qualifications

High School Diploma, GED, or equivalent certification
At least 1 year of technical support or operations experience
At least 1 year of experience supporting IT systems, networking, and infrastructure
At least 1 year of experience with desktop platforms and operating systems
At least 1 year of experience with incident management and reporting tools
Foundational understanding of networking concepts and infrastructure
Experience troubleshooting technical hardware and software issues
Understanding of conference room and audiovisual equipment
Strong problem-solving and troubleshooting skills
Ability to provide a high-quality user experience while supporting technical AV environments
Ability to work full-time on-site in Plano, TX
Ability to participate in on-call assignments, including occasional after-hours and weekend support

Preferred Qualifications

AV Operations Support Technician

About this role