Product Manager, Tax Prep Automation

H&R Block is a tax services company providing human and digital tax solutions. The Product Manager will drive product discovery, strategy, delivery, and integration of AI tax preparation capabilities across the end-to-end tax preparation journey. The role partners with cross-functional teams, prioritizes opportunities, defines requirements, guides products through launch, and measures outcomes to improve the client experience.

Responsibilities:

• Drive product discovery, strategy, and delivery for experiences across the tax preparation journey
• Partner with engineers, designers, researchers, and business stakeholders to solve customer problems
• Prioritize opportunities using customer insights, data, and business objectives
• Define requirements and guide products from idea through launch
• Measure outcomes and continuously improve the client experience

Requirements:

• A curiosity to innovate combined with deep customer empathy and individual income tax domain knowledge will help you succeed in this role
• Bachelor's degree in a related field or the equivalent through a combination of education and related work experience
• Demonstrated decision making, analytical, and problem-solving skills
• Effective oral, written, and interpersonal communication skills with demonstrated effectiveness in presenting complex information to multiple organizational levels, with strong facilitation and presentation skills
• Introduction to formal product management methodologies
• 3 years minimum related work experience
• Proficiency with Microsoft Office software and product planning tools
• Introduction to structured technology delivery/software development lifecycles
• PMP certification, or equivalent, or completed work towards PMP certification, or equivalent
• Individual income tax consultation or return preparation
• Experimentation rigor -- observation, hypothesis definition, experiment design and instrumentation, measurement, and non-biased observations of results for the purpose of deciding whether to persevere or pivot