Senior Software Engineer, Site Reliability Engineering

Thumbtack is a home-care platform that helps people complete projects through personalized guidance, AI tools, and a network of local service businesses. The Senior Software Engineer, Site Reliability Engineering will design and maintain reliable, secure, and scalable infrastructure and platform systems, establish architectural direction, troubleshoot production systems, and support engineering teams through deployment, observability, capacity planning, and on-call operations.

Responsibilities:

• Design, create, and maintain software and systems to improve the availability, scalability, and efficiency of Thumbtack's services
• Set the architectural direction of infrastructure and platform services while supporting the engineering organization
• Design and implement tools and processes used for deployment, change, service, and infrastructure management
• Troubleshoot and debug critical systems throughout the SDLC
• Contribute to the evolution and performance of capabilities we provide to engineering as a platform organization
• Capacity planning and demand forecasting, anticipating performance bottlenecks
• Participate in rotating on-call duties

Requirements:

• Extensive fluency in AWS and Linux
• Ability to effectively read, write, and debug code in production facing systems
• Expertise in designing, analyzing, and troubleshooting large-scale distributed systems across web technologies like: DNS, TLS, HTTP/S, TCP/IP
• Ability to decompose complex problems while understanding the tradeoffs necessary to deliver impact
• 5 years of experience managing infrastructure and systems
• Demonstrable knowledge of instrumenting, operating, and observing a distributed system of microservices in a production cloud environment
• Ability to communicate clearly and effectively to cross functional partners of various technical levels