Senior DevOps Engineer - Storage Platforms

Five9 is a provider of cloud contact center software serving customers worldwide. The company is seeking a Senior DevOps Engineer to build, automate, and operate large-scale software-defined storage and Kubernetes platforms in private cloud environments. The role focuses on storage engineering, infrastructure-as-code, GitOps, observability, troubleshooting, and reliable operation of mission-critical services.

Responsibilities:

• Deploy, automate, and operate large-scale Software Defined Storage architectures across private and public cloud regions within ITIL methodology
• Deploy and support enterprise storage platforms (Pure Storage, HPE, NetApp) and SDS solutions (Ceph, Longhorn)
• Integrate self-service storage workflows for Kubernetes CSI and OpenStack consumers (VM and Baremetal)
• Implement and manage backup solutions (preferably Rubik)
• Build and maintain Infrastructure-as-Code for storage platforms using Ansible, Terraform, Helm and Git, with Python/Bash automation
• Implement CI/CD pipelines for infrastructure updates, patching, upgrades, testing, and rollback
• Implement and improve monitoring, alerting, and observability for storage systems (capacity, latency, IOPS, recovery health) using GitOps and tools such as Prometheus, Loki, and Grafana
• Perform deep troubleshooting across storage, Kubernetes, hypervisors, networking, and Linux systems
• Develop and maintain technical documentation, architecture diagrams, operational procedures, and runbooks
• Participate in on-call rotations, incident response, and root cause analysis
• Collaborate globally on change management, documentation, and operational best practices

Requirements:

• This is a deeply technical role requiring expert-level understanding of Software Defined Storage, Kubernetes and extensive working knowledge on Linux Operating systems.
• 6+ years of experience managing enterprise storage and Kubernetes platforms on Linux
• Strong hands-on experience with SDS solutions (Ceph, Longhorn) and storage migrations from legacy systems
• Expertise with block, file, and object storage, including Fibre Channel (Cisco MDS) and IP-based protocols (NVMe-oF or iSCSI farbics)
• Expert knowledge of Kubernetes and Linux systems (Ubuntu, RHEL/CentOS)
• Proficiency with Infrastructure-as-Code (IaC) (Ansible, Terraform) for provisioning storage and backup schedules
• Expertise in backup technologies
• Strong scripting skills in Python and Bash
• Experience operating 24x7 mission-critical production environments
• Hands-on experience with KVM hypervisors (Suse Harvester, OpenStack)
• Strong written and verbal communication skills
• Proficiency with Git, CI/CD pipelines, and automated testing frameworks
• Ability to write technical documentation and contribute to community wikis or knowledge bases
• Bachelor's degree in computer science or equivalent professional experience
• Analytical Thinking & Problem Solving: Demonstrated ability to translate complex, cross-domain requirements into scalable and resilient cloud infrastructure and automation solutions
• Collaboration & Teamwork: Strong interpersonal and communication skills with a proven track record of effective collaboration across multidisciplinary teams, including developers, operations, security, and product stakeholders
• Mentorship & Leadership: Passionate about knowledge-sharing and mentorship, with experience guiding junior engineers and fostering a team culture of continuous learning, innovation, and technical excellence in cloud engineering and DevOps practices
• OpenStack Cinder multi-backend administration
• Backup platforms (Rubrik)
• Understanding of CIS/NIST security and infrastructure lifecycle management
• ITIL Foundation/advanced certifications in support of ITSM standard methodology
• Background in telco, edge cloud, or large enterprise environments
• CNCF Certified Kubernetes Administrator (CKA), Certified Kubernetes Security Specialist (CKS) or Red Hat specialist in Ceph Storage Administrator (EX125) certifications
• Master's degree in computer science, IT, Engineering, or a related field preferred; equivalent experience and relevant industry certifications will also be considered