Senior Project Manager, Greenlight Tax Advisor Operations

H&R Block is a tax services company seeking a Senior Project Manager to support Greenlight Tax Advisor operations. The role leads operational analytics, project delivery, documentation, associate engagement, communications, and organizational change initiatives to improve operational effectiveness and employee and client experiences.

Responsibilities:

• Lead Operational Analytics and Business Insights. Own the collection, analysis, tracking, and reporting of operational, performance, and engagement data. Develop dashboards, reports, and recommendations that provide actionable insights and support strategic business decisions
• Manage Project Execution and Delivery. Lead projects from planning through execution, ensuring timelines, milestones, deliverables, stakeholder communications, risks, and dependencies are effectively managed to achieve desired outcomes
• Maintain Operational Documentation and Knowledge Management. Create, maintain, and continuously improve SOPs, process documentation, operational resources, and knowledge management tools that support onboarding, training, consistency, and operational excellence
• Partner with leadership to develop and execute engagement, recognition, and retention initiatives. Gather associate feedback, monitor engagement trends, and implement improvement strategies that strengthen culture and employee experience
• Lead Communications and Organizational Alignment. Develop and execute communication strategies that keep associates informed, engaged, and aligned to business priorities, operational updates, organizational changes, and key initiatives

Requirements:

• Bachelor's degree in a related field or the equivalent through a combination of education and related work experience
• Strong project management skills including scope management, risk mitigation, dependency management, and stakeholder coordination
• Strong analytical and problem-solving skills with experience interpreting operational and performance data to drive business decisions
• Experience developing and maintaining process documentation, standard operating procedures, and knowledge management resources
• Strong verbal and written communication skills with the ability to simplify complex information for diverse audiences
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
• Proficiency with Microsoft Office products and reporting or project management tools
• Experience working with employee engagement, culture, or retention programs
• Experience within tax, financial services, retail operations, or customer service environments